In this digital age, timely response is key to maintain customer satisfaction.
Incident Management is a bespoke responsive application which allows users to report malfunctions of facilities through their personal technology devices.
Commonly deployed in the facilities management sector, this application empowers users to submit their feedback instantaneously in real-time. From the providers’ perspective, this also provides them valuable data to refine their service quality.
Features
- Tracks response time to allow for effective performance assessment of contractors
- Ability to locate discrepancies in facilities in multiple vicinities
- Easy adaptation to integrate with different workflows
- Generate reports to track service performance
- Empowers the administrator to track vendors’ service quality
Benefits
- Improved savings
- Lower risk of non-functioning facilities resulting in reputation damage
- Higher productivity with shorter recovery time
- Increase the life span of building assets
- Scalable business growth supported by cloud-based infrastructure
Industry Applications
- Government
- Education institutions
- HealthCare
- Hospitality
- Financial
- Retail
- Entertainment
- Aviation
Reach out to us at smartcities@surbanajurong.com for more information
Read on for more Smart City capabilities:
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Smart Incident Management System Brochure
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